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Second Workshop date for Commanding the Crisis Birmingham 22nd July

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Business Continuity Forum Crisis Management event
Commanding the Crisis 
Birmingham July 22nd 

 

PR agency announces Social Media Crisis communications service

Submitted by Webmaster01 on Mon, 06/21/2010 - 14:21
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Business Continuity Forum 

Porter Novelli is digging in to crisis management with a new offering designed to help companies manage "crises and competitive threats in the era of social media." The reputation management group will focus on planning for and responding to such events using online and offline tools.

Crisis Communication - How not to handle an interview

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Category Business Continuity Management - BCM -

How not to handle crisis communications

We hope you like this clip by Australian comedians John Clarke and Bryan Dawe which provides a humourous example of how not to handle the media. Originally recorded over 10 years ago following a tanker incident this short video will hopefully make you laugh and more importantly, think!

 

 

If you would like to find out how it should be done clink on the Commanding the Crisis event link

For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE!

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599.

Crisis communications - Ten factors that protect your organisation

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Business Continuity Forum crisis management

Over the past six months there have been a number of headline stories that have affected some of the most trusted names in business.

 

BP is currently battling an oil leak in the Gulf of Mexico, for which their Chief Executive immediately accepted all blame and responsibility (even though BP themselves were not directly responsible) and promised to cover all the costs associated with the cleanup.

 

Toyota has been struggling with the difficulties surrounding recalls to a number of models due to defects reported extensively in the media, and now Johnson & Johnson is facing potential damage to its reputation following the findings of the US Food and Drug Administration. The report from the FDA this week states inspectors found thick dust and grime and contaminated ingredients at the Johnson & Johnson plant that produces children's Tylenol and dozens of other products which J&J recalled last week.

 

Back in 1943 Johnson & Johnson's chairman, John Wood Johnson who served for more than 30 years wrote their company credo, the forerunner of a modern Mission statement. He wrote that the company's first responsibility is "to the doctors, nurses, patients and parents who use its products and ensuring that consequently everything the company does must be of high quality"

 

Crisis Management Seminar & Workshop

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Category Business Continuity Management BCM - EVENT - Crisis Management - Advice

 

Crisis Management Seminar

We are continuing this very popular and successful Event series with regular half day sessions that discuss vital Crisis Management topics covering Managing your People, working with stake-holders and Crisis Communications.

We also feature a significant Case Study on a leading British organisation, illustrating their approach to Crisis Management, including lessons learned from various crises. We also discuss the latest developments in business continuity, risk management and include recently updated information on market developments .

As always, the Continuity Forum aims to remove the hype and focus on the FACTS, and to this end we are delighted to be working with high quality speakers from leading organisations and individuals in this space.

The event is aimed at offering businesses, practitioners and vendors alike unbiased and straightforward advice on the issues you face today. These events are always popular  and attract a large audience, offering potential networking with businesses of all sizes in the local area.

Since places will be limited, we urge early registration.

If you have colleagues who may be interested, please do feel free to forward this invitation as soon as possible. The event is offered free of charge to members, and will be charged at £50 plus VAT for non-members.

We will also be providing a special CRISIS MANAGEMENT WORKSHOP in the afternoon and for more details on this please see below.

To book your place, please email sara.mckenna@continuityforum.org and include "CRISIS MANAGEMENT" in your subject header.

Places will be reserved for members first, and then on a strictly first come first served basis.

Outline Agenda

09.00 Registration & Coffee

09.30 Introduction & Housekeeping

09.40 Opening Address - The Continuity Forum

10.00 Case Study - A Major British Organisation

10.30 Coffee & Networking

11.00 Communicating in a Crisis

11.30 Managing your People during a Crisis

12.00 The Continuity Forum

12.45 Closing Comments and Discussion Session

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This special event is brought to you by The Continuity Forum. For further information on this event or to reserve your place at this please contact us on the details below: Sara McKenna on 0208 993 1599 or mail HERE!

This event forms part of our public awareness sessions and is open to both members and non-members.

Preference will be given in the first instance to Full Forum Members. This event is strictly hosted under CHATHAM HOUSE RULES. For more details on this please click on the following link

***Chatham House Rule Explained ***

 

Crisis Management WORKSHOP

Continuing the successful Event series this event will be run following our presentation event in the morning, but places are very much more limited.

This half day workshop will continue the discussion topics of the morning presentation session, and will include quality speakers and facilitators, allowing you to expand upon your knowledge and expertise in the areas of Managing your People and Crisis Communications.

This workshop event is aimed at offering businesses, practitioners and vendors alike unbiased and straightforward advice and the opportunity to work on realistic studies to expand your own planning.

It is expected that this event will be booked quickly, and since places will be limited, we urge early registration. First option will be given to Continuity Forum Members, then to delegates attending the morning session and only then on a first come, first served basis. If you have colleagues who may be interested in either event, please do feel free to forward this invitation as soon as possible.

The event is offered free of charge to members, and will be charged at £100 plus VAT for non-members. To book your place, please email sara.mckenna@continuityforum.org and include "CRISIS MANAGEMENT WORKSHOP" in your subject header.

Agenda

13.00 Registration & Coffee - Mingle with the delegates from our morning session

14.00 Introduction & Housekeeping

14.15 Opening Address - The Continuity Forum

14.30 Case Study - Communicating in a Crisis - Work through a Realistic Case Study. 15.30 Coffee & Networking

16.00 Discussion Session on the first Workshop

16.30 Case Study - Managing your People during a Crisis - Work through a realistic Case Study.

17.00 Discussion Session on the Second Workshop

17.30 Close

For further information on this event or to reserve your place at this Special Workshop please contact us on the details below: Sara McKenna on 0208 993 1599 or mail HERE!

Please book your space ASAP! This event forms part of our public awareness sessions and is open to both members and non-members. Preference will be given in the first instance to Full Forum Members.

This event is strictly hosted under CHATHAM HOUSE RULES. For more details on this please click on the following link ***Chatham House Rule Explained ***

For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE!

*** BOOKING CONDITIONS ***

7/7 Phone network performance examined and explained

Submitted by Webmaster01 on Wed, 03/04/2009 - 08:23
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Following the explosions on the morning of 7th July hundreds of thousands of people used their mobile phones to contact their families and work colleagues. Mobile networks are designed to cope with significant peaks in volumes of calls, and a safety margin is also built in so that even major events do not overload the system. Call volumes on 7th July far exceeded normal levels, and the O2 network alone carried 67% more voice traffic in central London than normal, while text message volumes increased by 20% on the day across the whole country. The O2 network was not damaged by the attacks and we took steps to manage the demand. The large number of calls did mean that there was network congestion in parts of London, but most customers were able to make calls after several attempts.

Actions taken

Let us consider the equivalent situation on a motorway. Normally the traffic flows freely, and vehicles are able to move at will. Occasionally however, an accident, a breakdown or bad weather cause the traffic to slow down and congestion inevitably follows. Mostly this is short-lived and the situation recovers quickly, but sometimes the incident is more serious and the congestion lasts much longer.

When this happens, the Police have a number of options open to them in order not only to reduce congestion at the point of the incident but also to keep further traffic from entering the motorway and exacerbating the problem.

In much the same way, mobile network operators have a number of call traffic management options open to them. For example we can make network changes in the immediate area of the incident which will normally remove localised congestion quite quickly, and we can restrict additional call traffic from entering the system which reduces the load on the network, especially the gateways between the fixed and mobile networks.

These controls were used on the 7th July by all network operators, with the intention of preserving the integrity of the networks while still allowing as much traffic to flow as possible, but the situation was complicated by having four major incidents confined in a fairly small geographical area. This inevitably resulted in some customers experiencing the busy signal when attempting to make a call.

Those people who were unable to make voice calls turned to text messaging and again, inevitably, the text messaging systems became congested, delaying the time it took for a message to be delivered.

Industry working together

Co-operation among the fixed and mobile networks is the key to an effective response to a major incident. The telecoms industry runs a tripartite forum consisting of fixed and mobile network operators, the industry regulator Ofcom and various areas of central government – which comes together on a conference bridge on such occasions, with the objective of maintaining the integrity of the Critical National Infrastructure.

This forum was convened several times during 7th July, and the spirit of co-operation which it encouraged ensured that all operators worked together to minimise the impact on emergency responders as well as the public at large.

Emergency restrictions

Just before noon, the Police requested that O2 should apply a set of network access restrictions known as Access Overload Control or ACCOLC in a 1 kilometre area around Aldgate. This facility makes the network in the immediate area unavailable to the public at large, but permits a pre-agreed list of emergency responders to use the network in order to
save lives and protect the infrastructure.

The facility was removed later in the afternoon, but during that time, the O2 network would have been unavailable for all normal calls (with the exception of emergency calls to 112 and 999) within a kilometre or so of Aldgate station.

Recommendations

Should events be repeated, there are a number of steps which individuals and businesses can take in order to improve the situation.

• Encourage staff and individuals who might be in the affected area to call from their mobiles to a fixed line number rather than calling from fixed lines to mobiles – this is less onerous on the networks and relieves congestion.

• Keep calls as short as possible – once you have established that an individual is safe, clear the call so that others can do the same.

• Arrange a central 0800 number to which members of staff can call which will provide information regarding the incident and advice or instructions to staff.

We would like to thank David Sutton, Network Continuity & Restoration Manager for O2 (UK) Limited for this piece.

END

 

 Creating Continuity ... Building Resilience ...

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599.

Crisis Management Event 30th March

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We are continuing this very popular and successful Event series and this half day event will discuss topics such as Managing your People and Crisis Communications.

We are delighted to bring a significant Case Study from a leading British organisation, illustrating their approach to Crisis Management, including lessons learned from various crises. We will also be discussing the latest developments in business continuity, risk management and will include recently updated information on market developments.

As always, the Continuity Forum aims to remove the hype and focus on the FACTS, and to this end we are delighted to be working with high quality speakers from leading organisations and individuals in this space.

The event is aimed at offering businesses, practitioners and vendors alike unbiased and straightforward advice on the issues you face today. It is expected that this event will attract a large audience, offering potential networking with businesses of all sizes in the local area. Since places will be limited, we urge early registration.

If you have colleagues who may be interested, please do feel free to forward this invitation as soon as possible.

The event is offered free of charge to members, and will be charged at £100 plus VAT for non-members.

We will also be providing a special CRISIS MANAGEMENT WORKSHOP in the afternoon. 

To book your place, please email sara.mckenna@continuityforum.org and include "CRISIS MANAGEMENT - 30TH MARCH 2010" in your subject header.

Places will be reserved for members first, and then on a strictly first come first served basis.

Outline Agenda

09.00 Registration & Coffee

09.30 Introduction & Housekeeping

09.40 Opening Address - The Continuity Forum

10.00 Case Study - A Major British Organisation 10.30 Coffee & Networking

11.00 Communicating in a Crisis

11.30 Managing your People during a Crisis 12.00 The Continuity Forum

12.45 Closing Comments and Discussion Session

This special event is brought to you by The Continuity Forum.

For further information on this event or to reserve your place at this please contact us on the details below: Sara McKenna on 0208 993 1599 or mail HERE!

Please book your space ASAP! This event forms part of our public awareness sessions and is open to both members and non-members.

Preference will be given in the first instance to Full Forum Members.

This event is strictly hosted under CHATHAM HOUSE RULES. 

For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE! Please do contact Sara Mckenna or Russell Price .

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599.

 

*** BOOKING CONDITIONS ***

DeBoer Structures - Gold Partner

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Category - Business Continuity Management - Partner listing

Special Circumstances Demand Special Solutions

Adequate and readily available accommodation is a primary requirement and concern. Fires, floods, storms, hurricanes and other disasters leave people and businesses without a roof over their heads. War and unstable governments cause whole communities to flee.

All over the world, people are migrating. But those who are sent out to maintain the peace, or provide disaster relief also need accommodation. Epidemics could necessitate setting up an emergency hospital or medical post.

These are housing situations for which De Boer offers a solution in the form of high-endurance, secure temporary accommodation. Located all over the world, these shelters serve as reception centres for refugees and displaced persons, as medical posts, offices, schools or even as extra prison space. They are also used as army barracks: during the Gulf War De Boer tents served as temporary accommodation.

Urgent need for energy restraint ... could another fuel crisis strike this winter?

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Since November 2001, the US administration has been diverting crude oil supply from the market to the strategic petroleum reserve (SPR), which now stands at a record 700m barrels – in addition to the vast reserves held by the other 25 member countries of the International Energy Agency (IEA) club of industrialised oil consumers. The government has offered to tap those reserves as an emergency response to the massive supply disruptions caused by Katrina. But the SPR will not be much help. Releasing SPR crude will not offset a looming shortage of natural gas and, given refining constraints, will increase product supply by only a small amount. Its effect on prices will be marginal at best.

Defending a brand: What's in a name? A crisis will tell

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While the web has reduced from days to minutes the time in which a corporate reputation can be attacked on a global scale, companies trying to protect their brands must also face the fact that the public remains cynical about the motives of organisations in both state and private sectors.

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