Video Advice on Negative Social Media comment

This video covers some thoughts on how you might address negative commentary appearing on Facebook, Twitter and other Social Network sites. We hope that you will find this useful in building the communications aspects of your organisations Business Continuity Management process. 
The short video from Ruth at AHA Creative sees her sharing advice on what you can do to mitigate the situation if you find the organisation being criticised on Social Networking Sites. 
If you would like to know more about how Crisis Management and Communications can help your organisations Business Continuity Planning do get in touch with us directly here.

She makes some good points, but we would add a note of prudence. Do make sure you have accurate facts before responding or be prepared to say you don't know, but will find out. Always 'Close the Circle' and don't leave commitments unanswered.
Most folks are reasonable, but also remember that it's not always a case of right and wrong, sometimes opinions have to differ and you'll have to accept that you can't influence everything the way you would like.