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Business Continuity for Print proves its worth

Business Continuity Forum, Support, Advice, events and guidance 

Argos and Homebase could have been crippled following the collapse of Bemrosebooth, a key supplier of Print Services to the Home Retail Group (HRG), when they fell into administration.

HRG though had the foresight to have a plan and invoked their contract with specialist Print Support company Business Continuity.  While HRG seek alternate providers of this specialised service Business Continuity will be maintaining the service to Argos and Homebase customers with all their paperwork covering statements, letters and mailings amounting to hundreds of thousands of documents each week continuing to sent uninterrupted. 

BCM Standards get serious boost from Homeland Security

The US Department of Homeland Security has announced the endorsed standards for its Private Sector Preparedness Accreditation and Certification Program (PS-Prep).  This marks the achievement of one the key recommendations of the 9/11 commission which targeted improving private sector preparedness for natural disasters and civil emergencies.  It's taken nearly 8 years to arrive, but finally the recommendation has been implemented.

Getting personal with business continuity ... five key success factors from IBM

In this white paper IBM discusses how an event disrupting your business can be better managed. Utilising their extensive experience they have identified five critical success factors that will help your organisation weather the storm.

E.ON UK achieves certification to BS25999

Business Continuity Forum

E.ON, the world’s largest investor-owned utility, recently celebrated the achievement of BS25999-2:2007 certification across all its UK business services locations. This follows nearly two years of preparation led by business continuity manager, Jag Gogna. This decision was preceded by a review in 2007 of business continuity and crisis management of over 50 locations and around 16,000 staff.

The challenge from the outset, he explains, was to secure support and buy-in from senior strategic and operational mangers from across all aspects of the company. Cultivating the required relationships and instilling the required confidence among staff is vital to a cooperative culture.

CPNI & BSI launch new PAS standard for Food & Drink Industry

This Publicly Available Specification (PAS) was developed by the Centre for the Protection of National Infrastructure (CPNI) in collaboration with The British Standards Institution (BSI) in 2008. The original edition made use of preventative strategies within the World Health Organisation guidance on the Terrorist Threat to Food [1] which was revised in May 2008.

This new 2010 edition of PAS 96 has been reviewed by relevant stakeholders and amendments made to ensure its continued relevance and accuracy.

12 months on... Thoughts on a pandemic

As I write this, it is exactly one year since the first reported case of H1N1 (swine flu) arising from last year’s pandemic. It seems natural therefore to take a moment and consider what happened, how we responded, what was learned and perhaps even suggest a way forward.
 
The Continuity Forum has been actively researching and assessing the potential for major disruption from a pandemic type event for many years; our interest started on reviewing what happened around the SARS outbreak which impacted in the Far East and Canada. 

Formal Pandemic announced ... but how well are organisations prepared?

Swine Flu (H1N1) status change to Pandemic (Level 6)… amidst general business apathy.

11 June 2009

 
The World Health Organisation has increased the alert level for A(H1N1) or Swine Flu to a level 6 Pandemic alert.

This Pandemic Alert, the first for 40 years, confirms that the H1N1 virus is now maintaining sustained human to human infection in at least two geographic areas. With outbreaks as far apart as Australia and Europe, the upgrade to alert level 6 Pandemic is no surprise as the formal announcement is linked to a confirmation of wide geographic spread rather than any specific increase in the severity of infections.

Dr Keiji Fukuda, Assistant Director-General of the World Health Organisation speaking yesterday was at pains to stress that confirming Pandemic Status for this novel H1N1 virus “does not mean that the severity of the situation has increased and that people are getting more seriously sick at higher numbers or higher rates than they are right now”

He added, “We also do not know how this virus is going to evolve. It could become more mild over time, or it could become more severe over time, or it could stay pretty much as it is now. These are uncertainties that we have to take into account but we really do not know how that is going to go forward.”

In speaking on the infections to date that are now approaching 30,000 cases with many more suspected of going unreported, Dr Fukada indicated that most were in those below 60, with many infections occurring in those from in their mid 20’s. He stated that at the moment it was unclear whether or not this was due to the travel patterns or if there were other clinical factors involved. Of the 141 deaths seen so far half were in people with underlying health issues and the infection is currently generally assessed as “Mild and Self Limiting”, although it should be said that this could change as the virus develops.

What is clear though is that many people are likely to fall ill over the coming months and that this will have an impact, as they will be unable to work for between 7-10 days.

The Continuity Forum has been compiling data on the planning in place to cope with possible disruption caused by a pandemic over the course of the past month. Over 800 responses have been received from organisations of all types and their content reveals a stark difference in attitude between the public and private sectors.

Against a backdrop of rapidly rising cases (roughly doubling each week) the majority of businesses have still failed to heed government advice to plan for the effects of staff losses and other disruption. Amongst our very largest companies and in the Public Sector planning has generally been untaken, though there are doubts about the depth and likely effectiveness of measures taken and there is little evidence of real commitment to the process across the country.

Taking the top tier of organisations, fewer than half (46%) have implemented Pandemic specific plans with 78% of these being described as incomplete. Organisations with a significant international dimension fare only slightly better with 59% stating they have plans, although 67% are said to be incomplete.

Public Sector Organisations are generally better prepared in terms of planning, but outside of these sectors preparations and planning in organisations rapidly declines. Across the whole of the UK research suggests that fewer than 10% have any kind planning in place to help manage the impact of the Pandemic, which can reasonably be expected to continue to grow over the coming months and particularly in the traditional Flu season later in the year.

Hopefully the WHO announcement will motivate and stimulate many more organisations to start planning now.

Forum Comment

Commenting on the WHO announcement, Russell Price of the Continuity Forum stated “ The World Health Organisation are really just validating what has been evident for the past few weeks with the confirmation of this novel H1N1 virus as Pandemic. The issue isn’t what we are seeing at the moment but rather how it will develop, spread and evolve. Whilst 30,000 may appear to be a large number of cases, over the coming months this will continue to rise especially after the summer when the Northern Hemisphere enters its Flu season”

He added, “Caution and prudence are key in reacting to this threat, we should be careful to be neither complacent and underestimate or ignore the threat, or panic and over estimate it’s potential impact. There is a lot still to learn about the virus and there are issues around how it will develop … will it get more or less severe? We just don’t know at this time, and it must seen as prudent or indeed the responsibility of organisations to carefully consider how they may be affected later in the year. Failing to act now is throwing away the window of opportunity available to act and prepare for what could be said to be an inevitable period of disruption in the Autumn.”

The Continuity Forum is holding a Pandemic Summit on the 26th June that will provide a detailed update on the threat and the planning that can be undertaken by organisations.

In addition, there will be two Pandemic Planning workshops in July to further assist and support organisations develop their planning and response.

For more details on any of these sessions please contact us directly.

 

A(H1N1) initial research suggests parallels with 1957 Pandemic

 

Media criticise health organisations, but threat continues to develop 


As Swine Flu starts to slide down the news agenda, some are already declaring that the worst is over and it was an overreaction. Indeed nearly half of people in the US think the media exaggerated the threat, mirroring the view in the UK.

Is the really the case...is it over?

Well no and Business Continuity planners to need to heed the warnings coming from World Health Organisation and the US CDC as well as the Department of Health.

The A(H1N1) is still continuing its spread and Keiji Fukuda of WHO is stressing that they continue to be worried about what will happen as the southern hemisphere starts to enter Winter. Richard Besser of the CDC speaking on the 10th May warns that Mexico is still seeing significant transmission and there continues to be an upswing in infections in the US. Fukuda continues stating that “there is a good chance that the virus will re-emerge in the autumn and winter months in the northern hemisphere and that it could become more virulent.

Science Magazine is reporting the results of an initial study in the Mexico Swine Flu outbreak led by Professor Neil Ferguson of Imperial College, London confirming that the virus is a virulent as the 1957 pandemic, but not as bad as that seen in 1918. Estimates have calculated the more than 2,000,000 around the world in 1957.

The international teams provisional findings suggests that the case fatality rate for the A(H1N1) ranges between 0.3% and 1.5%, less dangerous than 1918, but still a substantial threat. The study also estimates that infection characteristics could change as the virus evolves and that we need to continue to develop information quickly to more fully understand its development.

Across the world and in little more than a month more than 5000 have been infected and 50 have died in this initial phase of the outbreak, certainly substantial enough to be case for considerable concern amongst informed experts and BCM planners should share this concern. It is far too soon to draw back from Pandemic planning or to be influenced media naysayers.

The Continuity Forum would stress the view from the Department of Health statement on Monday that “all infections in the UK so far had been "mild", but it is right to prepare for the possibility of a global pandemic. The UK's arrangements are continuing to ensure that we are well-placed to deal with this new infection."

This is especially important as Professor Ferguson states clearly that it is difficult to quantify the impact on human health at this stage. This is especially important when the statistics developed so far confirm that A(H1N1) is more infectious than usual; seasonal flu affects 1 in 10 and this novel virus potentially 1 in 3 and that per 1000 infected between 4 and 14 could die.

Against this background it is folly to start dismissing the risk, but we are already seeing signs of this with some BCM planners telling us that they are not getting the support from organisations to ensure the robustness of their plans. Perversely many report a wait and see approach being taken despite the guidance coming from WHO, CDC, HPA and a host of others to act now and ensure plans are in place.

The Continuity Forum is urging organisations to utilise Business Continuity expertise and knowledge to develop and assess plans that will support your business quickly; take the threat seriously and match your response.

Taking responsibility for your organisation and its personnel now and develop a better understanding of what you can do to mitigate the risks. Through active planning you can help reduce the spread of the illness across society and importantly your staff, limiting the financial and personnel impact on the organisation. You'll also be demonstrating prudent and professional management to clients and suppliers.

For more information on or assistance in planning please do get in touch. If you would like to comment on this feature please do contact us directly.

to find out more or attend our Special Summit on Pandemic Planning please follow the link from the front page.

 


 

We are changing our registration systems and if have yet to complete the new registration process please click on the link above.

 

 


 

For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE!

Please do contact Sara McKenna or Russell Price .

 Creating Continuity ... Building Resilience ...

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599.

 

A(H1N1) threat needs careful balance - Continuity Forum

Category Business Continuity Management research - BCM - BCM & Risk Management - General



 Continuity Forum urges organisations not to be complacent

5th May 2009

Swine Flu, or A(H1N1) as the World Health Organisation would prefer it called continues to dominate the news media internationally, with nearly 1100 cases in 21 countries now reported with 27 fatalities.

Good reaction, planning and Tamiflu intervention appears to be working and the symptoms are being described as Mild. This appears to be good news and in the last few days accusations are being levelled of the whole Pandemic scenario being hyped out of all proportion.

Radio phone-in's and media commentators articles are suggesting an over reaction by WHO, governments and the media in the face of what they describe as a relatively 'minor' Health scare. Despite information from the World Health Organisation and health agencies urging against complacency, many people are starting to trivialise the threat posed despite the warnings being given.

Pandemic transmission

Above is the predicted spread of an influenza Pandemic as developed by Professor Neil Ferguson and submitted to the House of Lords Science and Technology committee, which has responsibility for Pandemic Influenza.

As can be seen, the peak shows infections rising over time to over 1 million cases a day after about 7-8 weeks from the first UK infection. As with all modelling, it is an educated interpretation based on experience and analysis and Professor Ferguson's model may be incorrect or have errors that misrepresent the spread of infections (if it is, then so are many others that have been published), but look closely at the curve above.

We have had the A(H1N1) virus for just one week here in the UK; the government and HPA have done a sterling job, but one week in and the media are talking about the second phase potential. This is happening just four weeks BEFORE the research shows the rapid escalation of cases in the first phase model … we at the Continuity Forum think this is a little premature at least and potentially quite dangerous.

At the moment the instantaneous news media is giving immediate opinions on matters that need to be thoroughly understood. The epidemiology of A(H1N1) needs to be understood in much greater depth, and it is rash to dismiss this 'initial' stage of the current outbreak as over or under control just yet.

More needs to known about the source in Mexico and particularly the rate of fatalities that has not yet been seen elsewhere in the world. The death of 25 people from 590 cases suggest a Case Fatality Rate (CFR) of 4.24% which is much higher than Seasonal Flu and towards the upper levels of the worst case planning scenarios, yet in the US some 286 cases resulted in the death of one infant, a CFR of 0.35%.

Why is there such a huge difference?

Was it the source numbers underestimating the total number of cases in Mexico or was it something else?

Perhaps it is the early intervention with Anti-Virals given at the optimum time, stalling progression of the virus?

What ever the reason now is not the time to be suggesting the worst is over, and indirectly creating a sense of complacency in the minds of the general public and business.

The UK government is delivering advice to all homes urging vigilance and good hygiene protocols, trying to keep folks informed and aware of the potential risk of infection - and the simple steps required to mitigate them. This though is against a real mix of opinion in the general populace; some alert, informed and not unduly alarmed, but others dismissing it as Hype and overreaction!

Mexico will be returning to work tomorrow with shops, businesses, schools and restaurants all reopening. Hopefully the worst is past for them, but over the next few weeks we'll see what happens both in Mexico and the other countries as the Virus continues to develop.

Yes, we did say develop, as this is exactly what a virus does. It'll continue its evolution, changing and mutating, trying to find new ways to propagate itself. We are still at the the very earliest stages of this situation and our knowledge of it, and we should exercise caution in rushing to judgement.

>Careful consideration of the potential impact and sensible measures addressing them should be developed to help your organisation, and importantly be rehearsed and communicated. Of course, the naysayers could turn out to be right and the threat may fizzle out, but what incredible folly would it be to do nothing when the window of opportunity exists to really bolster resilience and create the potential for far better continuity.


The Continuity Forum can help and advise your organisation please mail us here Pandemic Support


Any organisation requiring advice or support should contact us immediately, we are also holding a Continuity Forum Special Pandemic Summit on June 26th for more details follow the front page link or contact us directly. More information on pandemic research


We are changing our registration systems and if have yet to complete the new registration process please click on the link above.




For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE! Please do contact Sara McKenna or Russell Price .

 

Creating Continuity ... Building Resilience ...

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599. 

WHO upgrades Alert level to 5 ... what next?

 

Current level of influenza pandemic alert raised from phase 4 to 5
 


29 April 2009

Following discussions and further assessment of all currently available information, Dr Margaret Chan, WHO's Director-General has raised the current level of influenza pandemic alert from phase 4 to 5.

She stated that all countries should immediately activate their pandemic preparedness plans. At this stage, effective and essential measures include heightened surveillance, early detection and treatment of cases, and infection control in all health facilities.


The full text of her statement is below, but what does this mean and what is likely to happen next?
In what was an expected move Dr Chan of the World Health Organisation in moving to a Level 5 Alert has signalled to all governments that the current Novel A(H1N1) is likely to become a pandemic. As the Continuity Forum had predicted the impact of air travel has contracted the usual timeline for the progression through the various WHO alert levels. By escalating the Alert Level Dr Chan is ensuring that the opportunity for early intervention is maximised that could prove to be significant in the long term implications for this new and novel virus and its impact.

The worlds media is now full of commentary on the outbreak and the Pandemic is being discussed on news screens and in the press extensively. There is some reasoned debate, but the attention being given is heightening fears for most people.

Since the outbreak was first reported on the international stage, just 6 days ago, the virus has spread with now 14 countries having suspected cases. At this time it appears that most of the cases were contracted in Mexico. As matters progress and the infection spreads more will be come clear, but at this time the biggest issue is the unknowns.

What are the unknowns?

The virus is suspected of an incubation period of 4-7 days, so at this time we do not know how far or how many people have been infected.

For those that have been infected we do not know just how infectious the illness is in its early stages.

People do not have immunity to this new virus, but the severity of its effects are not yet understood. The death rate in Mexico does not match the international experience and WHO are investigating the reasons for this. It may be that the outbreak was more established than first thought or that there were complications that increased the fatalities in Mexico.

Antiviral drugs such as Relenza and Tamiflu appear to be effective, at this time in the treatment of the illness, if given early enough. What is unknown is how long it'll take for a new vaccine to be developed. There is though good news here, the virus is of a strain that we have some experience of and this could well accelerate the development of a preventative vaccine.

It is unknown how the virus may mutate further as it expands around the globe, this may change the effects mitigating its effect, or potentially increasing it.

Governments are better prepared than ever before to cope with a Pandemic , stockpiled drugs including both Antibiotics and Antivirals are available and the strategic planning is well established. However, without the details needed above it is very difficult to predict what the effects will be in our communities and the experts and politicians need to manage the situation carefully to avoid causing undue concern whilst at the same time ensuring appropriate measures are taken to contain and treat the effects of the outbreak.

Even if the Alert level does increase to to 6, which is highly likely, its impact will depend entirely on the clinical factors outlined above. If the virus is relatively mild then whilst those infected will be poorly for a week or two the effect would be entirely manageable. However, if the virus is more severe or it undergoes further mutation then the situation could change dramatically.

In the modelling undertaken on pandemics generally infection rates, the severity of symptoms and the fatality rates all play a vital role in scaling the effect on our health and it is important to remember our economies.

Doubtless, should a full scale pandemic develop, most people will have serious concerns surrounding work and the normal activities of life. It is though vital to remember that for the overwhelming majority of people infected they will recover in a week or so and that many may not even contract the illness. Those that suffer more serious infection or develop complications will likely be a tiny percentage and whilst very concerning this perspective should be remembered.
What does need to be done though is the preparation to maintain business activity through this period. Organisations need to to consider immediately how they are going to manage the coming months as there is a real risk of staff shortages and changes in the patterns of customer behaviours.

Staff will have concerns over travel, infection in the workplace and perhaps how social care of infected family will be viewed. These issues need to be reviewed and decided on now, remember though we are in a fluid situation and these decisions need to be constantly updated as more becomes known.

Generally speaking, emphasis should be focused on maintaining core services or activities and this may mean training some staff to provide cover for others within the organisation, effectively expanding the pool of resources available to cope with the personnel strains a Pandemic may cause. Staff absence needs to be accommodated and remember that once the threat passes, you will still need the people, be sensitive and reasonable to the circumstances of the individuals involved.

Make your policies clear and take the opportunity to use or develop flexi or distance working models, if possible. Ensure that the security of your IT systems is up to the task and be very careful on any activity involving money transfer or confidential data being devolved to homeworkers without insuring their systems integrity. Ensure your infrastructure has the bandwidth to cope. Consider alternatives to home connections and look at creating separate working teams to minimise the potential for cross infections.

Look very closely at your business and try to assess how your sector is likely to be affected and build these considerations into your planning. Be proactive and creative, speak with your key customers and suppliers customers and understand what their situation and needs. By opening lines of communication with partners you are likely to find more solutions than problems, building better relationships, understanding and resilience that will give you a solid foundation that will be significant in dealing with issues as they arise.

Don't forget to involve others in your community, Local Authorities, the NHS and bodies like the Continuity Forum can all help you understand the situation as it develops and give guidance that should assist.

Specific areas of activity that we would recommend urgent action is taken on immediately are as follows:

  • Consider limiting international travel
  • Identify critical staff roles; ensure there is cover in place and appropriately trained
  • Liaise with critical partners to join up planning and business priorities
  • Ensure BCM plans are up to date
  • Ensure Hygiene resources and protocols are in place
  • Detail and share organisation policies on staff absence
  •  


    Statement by WHO Director General, Dr Margaret Chan 

    Ladies and gentlemen,

    Based on assessment of all available information, and following several expert consultations, I have decided to raise the current level of influenza pandemic alert from phase 4 to phase 5.

    Influenza pandemics must be taken seriously precisely because of their capacity to spread rapidly to every country in the world.

    On the positive side, the world is better prepared for an influenza pandemic than at any time in history.

    Preparedness measures undertaken because of the threat from H5N1 avian influenza were an investment, and we are now benefitting from this investment.

    For the first time in history, we can track the evolution of a pandemic in real-time.
    I thank countries who are making the results of their investigations publicly available. This helps us understand the disease.

    I am impressed by the work being done by affected countries as they deal with the current outbreaks.

    I also want to thank the governments of the USA and Canada for their support to WHO, and to Mexico.

    Let me remind you. New diseases are, by definition, poorly understood. Influenza viruses are notorious for their rapid mutation and unpredictable behaviour.

    WHO and health authorities in affected countries will not have all the answers immediately, but we will get them.

    WHO will be tracking the pandemic at the epidemiological, clinical, and virological levels.
    The results of these ongoing assessments will be issued as public health advice, and made publicly available.

    All countries should immediately activate their pandemic preparedness plans. Countries should remain on high alert for unusual outbreaks of influenza-like illness and severe pneumonia.
    At this stage, effective and essential measures include heightened surveillance, early detection and treatment of cases, and infection control in all health facilities.

    This change to a higher phase of alert is a signal to governments, to ministries of health and other ministries, to the pharmaceutical industry and the business community that certain actions should now be undertaken with increased urgency, and at an accelerated pace.

    I have reached out to donor countries, to UNITAID, to the GAVI Alliance, the World Bank and others to mobilize resources.

    I have reached out to companies manufacturing antiviral drugs to assess capacity and all options for ramping up production.

    I have also reached out to influenza vaccine manufacturers that can contribute to the production of a pandemic vaccine.

    The biggest question, right now, is this: how severe will the pandemic be, especially now at the start?

    It is possible that the full clinical spectrum of this disease goes from mild illness to severe disease. We need to continue to monitor the evolution of the situation to get the specific information and data we need to answer this question.

    From past experience, we also know that influenza may cause mild disease in affluent countries, but more severe disease, with higher mortality, in developing countries.

    No matter what the situation is, the international community should treat this as a window of opportunity to ramp up preparedness and response.

    Above all, this is an opportunity for global solidarity as we look for responses and solutions that benefit all countries, all of humanity. After all, it really is all of humanity that is under threat during a pandemic.

    As I have said, we do not have all the answers right now, but we will get them.

    Thank you.

STATEMENT ENDS

  You can find out more about the Continuity Forum, our work and the great value membership options by contacting us directly through this Website, by phone (020 8993 1599) or by email (info@continuityforum.org)

Thank you

The Continuity Forum Team

The Continuity Forum can help and advise your organisation please mail us here Pandemic Support 

Any organisation requiring advice or support should contact us immediately, we are also holding a Continuity Forum Special Pandemic Summit on June 26th for more details follow the page link or contact us directly.

More information on pandemic research 

We are changing our registration systems and if have yet to complete the new registration process please click on the register link above. 




For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE!

Please do contact Sara McKenna or Russell Price .

 Creating Continuity ... Building Resilience ...

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599.

 

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