Business Continuity and SME's - building success

Meet the expert video series covering Business Continuity, Risk and Resilience with Russell PriceIn this interview Russell Price speaks with Shalen Sehgal, MD of Crises Control, on the critical importance of Business Continuity and Crisis Management to Small and Medium Enterprises and the role of standards in helping them compete and succeed in today's markets.

Standards can sometimes be intimidating or thought to be only appropriate for big business.  In this video Russell explains why this view is wrong and how SME's can lever their size and agility to develop good plans and compete more effectively in their markets.

Meet the Crisis Experts - Episode 3 - Standards & Plans with Crises Control and Russell Price.

For more information please contact on how Standards can help organizations develop their risk and resilience planning contact us directly.  To see more from the 'Meet the Experts' series from Crises Control click HERE!


Research shows SMEs are not as BC ready as they believe

Crises Control - SME Research


Research carried out by Crises Control and the Continuity Forum has revealed that while almost all SMEs agree business continuity planning is a vital protection for their business a majority are not in fact ready to effectively handle a business disruption incident. 


Crises Control, the award-winning mass notification platform teamed up with the Continuity Forum, the leading business continuity advice and research organisation in the UK, to research the SME market. The research was carried out using a mixture of in depth phone calls and an online survey.


New partner commits to SME programme

Crises Control partners with the Continuity Forum We are pleased to welcome Crises Control as the latest member of our partnership programme. 
Crises Control has recently been winning a number of awards for their mass notification platform designed for business continuity. For the Continuity Forum Crises Control is a particularly suitable partner at this time as we are stepping our work across the SME sector.
Crises Control share our commitment to work with the SME sector to improve the quality and capabilities of Business Continuity Programmes in smaller businesses. This is clearly evidenced by a number of unique features and pricing that highly attractive for the SME sector in the solutions provided.
As part of the research programme we will be undertaking new research surveying attitudes and issues in SME firms (and talking with connected stakeholders) across the sector to better understand the barriers to planning and what the top priorities really need to be. 
Continuity Forum SME research Speaking on the research programme and the new partnership, Russell Price said:
"We are delighted to have the support of Crises Control in our latest major study that is working to improve SME Business Continuity by identify the tools and resources really needed by SME's to develop better, more reliable resilience".
"Improving the quality of BCM planning across the SME sector would help transform the resilience of half of the UK economy and deliver tremendous financial and societal benefits".
"Time is precious in businesses of all sizes; our aim is that this research will identify common obstacles and barriers and produce useable and useful recommendations on the actions and resources that are needed to cost and build resilience within the SME sector".   
Announcing the partnership for Crises Control their Managing Director, Shalen Sehgal,said:
"I am delighted that we are able to take advantage of the expertise of the Continuity Forum to reach out to the SME sector and research the views on the need for Business Continuity measures. We know that every business is at risk from disruption events and that small businesses are at greater risk than larger ones of going under as a result"!
"We want to find out how SMEs themselves view this challenge and what they see as the possible benefits that technology solutions can bring to this task. Continuity Forum are just the right people to help us do this". 
If you would like know more about the research programme or get involved please get in touch here!
If you would like to know more about the award winning solutions from Crises Control click here!


Crises Control

Click to go to Crises Control websiteAbout Crises Control 

Crises Control is an award-winning incident management platform radically different from its competitors

Crises Control is a cloud-based emergency mass notification application combined with a functional business disruption incident management platform.

It was launched in 2014, after a significant period of development, by IT managed service provider and app developer Transputec that built the platform to initially serve its own clients.

Crises Control now offers an award winning  emergency mass notification system that has a number of unique features of direct relevance to the SME market, which has so far proved largely resistant to BCM software on the grounds of resources and costs.


  • Incident action plan creation, administration and hosting tools
  • Multi-channel emergency notification platform
  • Track and trace with one-touch SOS button
  • Incident task manager module and incident timeline
  • Audit logs and performance reports for post-incident review

Uniques features of Crises Control award winning mass notification system

Our USPs

  • Platform built from the user upwards, with an intuitive native mobile app
  • Ease of deployment, with a quick start, self-implementation option
  • Templates and incident library to help organisations without a BC plan
  • Simple pricing, monthly subscription option, low total cost of ownership

Our Customers

We now have a growing number of early-adopting customers on board. These are enterprises who all have a culture of seeking out the best-in-field solutions to their business problems and as result gaining an advantage over their competitors who are not so forward thinking.

The feedback we are getting from these new customers tells us that they are happy with the choice they have made. After all, we were awarded the prestigious industry title of Most Innovative Product in the Business Continuity Awards 2016.

Cyber Security Product/partnership of the year 2017


The Crises Control Incident Management platform is now available through G-Cloud to all UK public sector organisations.  READ MORE ...

Crises Control has won the Computing Magazines' Cloud DR & Continuity Solution of the year for 2018.  READ MORE ...

Our Team

We have brought together a small but expert team to develop, operate and market our exciting product. This includes a mixture of technology geeks who develop and operate the platform, marketers who are building our brand and reaching out to new customers and seasoned entrepreneurs who run the whole thing and plan how we will expand into a growing market.


Five ways to cut down your business disruption

1.     Good planning begins with identifying risk. Knowing what risks you face as a business is the first step to mitigating them.

2.     Incident specific action plans help you respond more effectively. When a crisis strikes you need an action plan that you can use in real time.

3.     Ensure you have communication when you need it most. When your power is down or your network has been hacked, you must still be able to communicate.

4.     Build your supply chain resilience by including your supply partners within your crises response platform.

5.     Practice makes perfect. Test and test again, so that when you need it you are ready to respond quickly and effectively.

To assist in getting the right kind of planning in place for your organization we have produced a white paper that provides more depth on the advice provided above.   

Download our white paper

Download the Crises Control White Paper on getting started with Mass Notification


Cloud DR and Continuity Product of the year - 2018



Crises Control  


Phone  +44 (0) 20 8584 1385 



Improving the Business Continuity capabilities of SME companies

Better engagement and services are needed for the SME sector

Small and Medium Sized business | business continuity and resilience Despite the progress made on the implementation of BCM within organizations over nearly two decades, the depth and breadth of planning in smaller firms remains a cause of concern.

These businesses are the backbone of the economy employing more people and delivering the essential ingredients of modern life in all its flavours.

Why only grown-ups should be allowed to use computers.

Cyber Security and SME Business

The risks of doing nothing and the problem with SME's

The response received from most small businesses when we talk about the threat that they expose themselves to simply by connecting to the Internet, is normally along the lines of, “Oh we’ve got that covered”.  When we’re met with such a blasé attitude, we sense some sport and probe a little further.
The term ‘covered’ turns out to be an interesting phenomenon, as connecting to the Internet can be likened to waking up one morning and finding a rabid dog sitting on your bed - if you’re lucky you’ll be fine, but there’s a very strong probability of things going horribly wrong, resulting in a potentially deadly infection. For most, a more technical definition of ‘covered’ is probably the router provided by their Internet service provider (ISP) and some free antivirus software.

Business Continuity for Dummies launched by Cabinet Office and Wiley publishing

The popular yellow cover Dummies Guides from Wiley adds a new title to the series today focusing on  Business Continuity. The Dummies Guide to Business Continuity has been published with support from the Cabinet Office especially to help support the 4.5 million small and medium sized enterprises in the UK  understand, quickly apply and gain the benefits of good Business Continuity practices.
SMEs matter and are vital in supporting their local communities cope with disasters and that’s why the government ensured that the Strategic Defence and Security Review (SDSR) committed to help SMEs improve their resilience to civil emergencies.  In partnership with the private sector, including the Continuity Forum and with sponsorship from the BCI and EPS, this new Dummies Guide aims to provide easy access to expert advice to help them prepare and cope with disruption of all kinds.

Global Continuity extends Global Assist reach with new deal

Global Continuity has signed agreements with Fusion Insurance Services and Oliva Underwriting Management to deliver Global Assist, GC's Business Continuity and Disaster Recovery Solution to the SME Sector and reduces potential costs for all parties. 

SME's still lack Back up protection


Most small and medium-size businesses are still failing to protect their firms vital data. This is the finding of a survey undertaken by Vanson Bourne and commissioned by Acronis.

BCM for Beginners cont'd...

How to develop a business continuity plan

Who is responsible for business continuity management?

BCM has grown out of the need to provide IT disaster recovery. While this has focused on IT systems and networks, business continuity management is broader in its scope and encompasses crisis management combined with business, as well as IT resumption. Drilling down from this top-level it will involve identifying key business functions and revenue sources as well as the need to maintain the reputation of the organization as whole.

Together, these factors make business continuity management the shared responsibility of an organization’s entire senior management, from the chief executive through to the line-of business managers who are responsible for crucial business processes. Although IT remains central to the business continuity process, IT management alone cannot determine which processes are critical to the business and how much the company should pay to protect those resources.

It is important that business continuity management has the full support of an organization’s most senior committee to ensure the initiative does not stall. One member of this committee should be made the overall sponsor with responsibility for initiating BCM across the entire organization. With this top level support it should be possible for the undoubted difficulties that will be faced in putting together the plan to be overcome.

An overall BCM co-ordinator should then be appointed to report directly to the senior committee member responsible. This person is ideally someone who understands the business structures and people. They require good programme management, communication and interpersonal skills and need to be a good team leader. In addition a budget must be allocated for the initial stages of the process. For larger organizations matrix team management is the best method to approach business continuity management. The team will be drawn from existing managers within key divisions and or locations.

It is expected that they will not be full time members of the team but will need to dedicate appropriate time to the BCM process.

Business Continuity Management principles

The Business Continuity Institute recommends that the following principles are utilized when devising and implementing a BCM plan:

· BCM is an integral part of corporate governance
· BCM activities must match, focus upon and directly support the business strategy and goals of the organization
· BCM must provide organizational resilience to optimize product and service availability
· BCM must optimize cost efficiencies
· BCM is a business management process that is undertaken because it adds value rather than because of governance or regulatory considerations * All BCM strategies, plans and solutions must be business owned and driven

Bearing these in mind it becomes easier to develop your BCM plan.

Overview of the BCM life-cycle

There are five steps that should be followed when developing a business continuity management plan:

1. Analyze your business
2. Assess the risks
3. Develop your strategy
4. Develop your plan
5. Rehearse the plan

Due to the rapidly changing nature of business conditions the process is not static, but cyclical.

Once you have worked through and completed step 5 it is necessary to go back to step 1 and review the whole process again to ensure that any external or internal changes have not made elements of the plan redundant.

Analyze your business

This is the first stage of the business continuity management life-cycle as it is necessary to understand at the outset exactly where your business is vulnerable. You will need the fullest possible understanding of the important processes inside your organization and between you and your customers and suppliers.

This stage of the process will also help to gain the involvement and understanding of other people and departments and will also help identify if any parts of the organization already have plans or procedures in-place to deal with an unplanned event.

Assess the risks

There are two aspects to every risk to your organization:
1. How likely is the risk to happen?
2. What effect will it have on your organization?

Business continuity management will provide a framework for assessing the impact of each one. Many organizations usually define their assessment in terms of cost. For example:

· How much could you afford to lose if an emergency prevented you from doing business for days, weeks or months?

· How would suppliers, customers and potential customers react if your business received adverse publicity because you were unprepared for an incident?

There are three ways to work with the information you have gathered to provide an assessment of the risks.

1. Ask ‘what if?’ questions.
2. Ask what the worst-case scenario is.
3. Ask what functions and people are essential, and when.

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If you would like to know more about how your organisation can benefit from working with us, please email us HERE!


BCM Advice for beginners cont'd

Why organizations need business continuity planning

The speed with which modern business is transacted means that a disruption of only a few hours can have a catastrophic impact on the profitability and reputation of the affected organization.

Although this will have an immediate and adverse impact, it can also damage the long term viability of the organization as well.

BCM Advice for beginners

Business Continuity for Beginners

The Continuity Forum is pleased to share with you a brief overview of the business continuity management process for those new to the subject. 

UK Whiteout - SMB's need better Business Continuity Planning


With SMB's facing severe disruption the Continuity Forum asks is it always someone elses fault?

As business struggles in the face of economic recession, heavy snowfall across the UK has added to their woes, but also highlights the lack of Business Continuity Planning in most businesses.

BCM & SME's getting started

The terrorist attacks of September 11th should have been a wake call for the business community in Britain and across the world. However, nearly four years on, national surveys show nearly 49% of all UK businesses lack plans to keep the wheels turning if the unthinkable happens. Astonishingly, that number has only improved by 5% since the 9/11 attacks. Where there are plans – mostly among the larger and more regulated businesses – one fifth have never been tested.

Why has business been so slow to get its act together?

We watched as the 9/11 attacks unfurled, we watched the Madrid Bombings, we watched, as there were targeted attacks on business overseas. But an attitude of “it could never happen to us” permeated the wider business community.

Small business: A chronic lack of preparedness

Bombs, hurricanes, power cuts. What does it take to get small and medium-sized enterprises to prepare for the worst with a business continuity plan? The London Chamber of Commerce, whose members have suffered all of the above in the last 20 years, often on multiple occasions, believes that as many as 44 per cent of SMEs in the capital have no contingency plans.

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