Nearly 1 in 5 businesses suffer a major disruption every year. Yours could be next. With no recovery plan, you have less chance of survival.

How quickly – and painlessly – you manage to get back to ‘business as usual’ in the event of a terrorist attack, fire, flood or other natural disaster, or any other major interruption, depends on how effectively you can devise, and put into action, your own business continuity management.

Click on this link to download the associated Expecting the Unexpected booklet

For more details on the activities or related to the issues raised please contact us directly.

Project ARGUS is a National Counter Terrorism Security Office initiative, exploring ways to aid you in preventing, handling and recovering from a terrorist attack, completing Business Continuity and Resilience Planning.

Argus achieves this by taking businesses through a simulated terrorist attack. The simulation identifies the measures to take for preventing, handling and recovering from a terrorist attack.

On the horizon: cloud computing

The digital age, with its unbroken, ubiquitous stream of real-time updates about various natural and manmade disasters occurring on the planet, has created a heightened awareness among businesses, regulatory agencies and stakeholders about the need to safeguard their information against such events through better Business Continuity and Risk Management.

Most data loss is caused by less newsworthy occurrences, such as hardware problems, software corruption or human error, but to remain agile, your business needs to be prepared at all times, for all types of disruptions, across all types of devices. Many chief information officers erroneously believe they have an effective plan in place, but they often fail to consider the cost of business process disruption or the overall business impact of downtime, lost data and productivity, the downstream effects of which can be significant and long lasting.

In this Business Continuity white paper IBM discusses how an event disrupting your business can be better managed. Utilising their extensive experience they have identified five critical success factors that will help your organisation weather the storm.

Government enhances Counter Terrorism measures - CONTEST 2

The government has set out its enhanced strategy to combat the threat of Terrorism; known as CONTEST the policy shows the context and threat as well as the process adopted to counter the threat.

The briefing illustrates how terrorism has evolved in the UK and explains what led to the emergence of the threat we face today. It also examines how the threat may evolve over the next few years. The strategy sets out the principles that form the basis of the government’s response to terrorism.

Business Continuity Forum crisis management

Over the past six months there have been a number of headline stories that have affected some of the most trusted names in business.

BP is currently battling an oil leak in the Gulf of Mexico, for which their Chief Executive immediately accepted all blame and responsibility (even though BP themselves were not directly responsible) and promised to cover all the costs associated with the cleanup.

Toyota has been struggling with the difficulties surrounding recalls to a number of models due to defects reported extensively in the media, and now Johnson & Johnson is facing potential damage to its reputation following the findings of the US Food and Drug Administration. The report from the FDA this week states inspectors found thick dust and grime and contaminated ingredients at the Johnson & Johnson plant that produces children's Tylenol and dozens of other products which J&J recalled last week.

Back in 1943 Johnson & Johnson's chairman, John Wood Johnson who served for more than 30 years wrote their company credo, the forerunner of a modern Mission statement. He wrote that the company's first responsibility is "to the doctors, nurses, patients and parents who use its products and ensuring that consequently everything the company does must be of high quality"

Dr Margaret Chan, director-general of the World Health Organisation, yesterday announced formally the arrival of the influenza pandemic, describing it as now “unstoppable”.  By the time you read this note, in the UK we’ll have had around 1400 cases identified, with probably many more going undiagnosed. 

The novel A(H1N1) virus causing the Pandemic is so far relatively mild, with much of the message coming from Health professionals giving reassurance that the virulence is moderate and for us all not to be alarmed.  Notably, the move to a Pandemic level has been described as reflecting geographic spread only and not marking a specific increase in the danger of the virus.

This all sounds not too bad; it’s not the H5N1 Bird Flu, which is far more deadly, the symptoms are pretty mild, and most get well without needing much medical intervention … so is it really something for us to be concerned about?

Well, I’d say yes.

From a medical perspective, the issue is that nature has created in the virus a very adaptive thing.  It is constantly evolving, changing and merging its structures to try and survive and spread. So far there have been 30,000 cases globally; this is a tiny percentage of those likely to be infected, and in a person infected with a tricky virus like A(H1N1), the possibility of the virus mutating still further not just exists, but is reasonably likely. What this means is we really don’t know just what the longer-term impact of the virus is going to be. It may stay as a mild seasonal ‘flu type strain or it may increase in its severity.  Crossing ones fingers and hoping, though, is a poor risk management tactic despite its frequent use. 

One thing is certain, people infected will be too ill to come to work and if the spread of the Virus does scale up dramatically in the Autumn then a lot of Offices, Shops and Factories are going to have to function with fewer people for a while.  There could well be further impact should Schools continue to close (and parents need to stay at home), or if the Transport networks were affected through staff loss.  

The Continuity Forum and the Government have been campaigning for BCM to be more widely adopted by organisations, and today around half our ‘corporates’ do have plans to some degree.  However, many of these (>65%) do not cover the People issues the threat of Pandemic raises.  In smaller organisations, as you may expect, the level of planning is much less. Scaling this up and taking a National view means more than 90% of organisations, covering something like 80% of the UK Workforce, have not developed proper plans.

This raises an important organisational issue. It is rare for those working in the Continuity field to get any significant notice of one specific event, but that is the case with the current Pandemic. 

Most of you reading this will be ‘believers’ in the value of BCM to an organisation, but you’ll also know that there are real difficulties in gaining the necessary support of develop effective plans. It should come as no surprise you that 8 out of 10 of those with BCM plans in the Corporate area (our best prepared) have not considered at all the financial impact of a Pandemic, and fewer than 30% have looked at their supply chain at all. 

Against this backdrop, I have reservations about how people will now act, particularly in the SME community, where pressures are intense just now. They may feel it is too late or hard, and choose to do little or nothing, putting their faith in luck.

Understanding how your organisation will be affected by a period of sustained staff absence is vital to coping well with any disruption - and maybe even averting a crisis. There is a lot of advice now available that people can follow, mostly practical and easily implemented. 

The first steps though are a real critical examination of the likely impact on foundations of the Organisation.  Look at areas like cash flow and production difficulties, consider how you would cope if you lost critical skills.  This is often overlooked, not just in areas such as IT or production, but in terms of people authorised under regulation to do certain tasks whether it is a safety licence as seen in the Gas, electricity and similar sectors or professional qualifications needed in other sectors such as Law, Banking, Insurance and of course Medicine.  Absence of other 'authorised' personnel such as those able to deal with banks and access sensitive information can also become a difficult issue for organisations if not considered fully ahead of time.

By carefully thinking through how your organisation relies on specific skills you'll be able to identify critical activities ahead of any skills shortage and develop a more measured and appropriate response to any absences affecting the organisation.

Remember to extend this thinking to other key partners on whom your organisation may rely too.  With most organisations having partnerships or outsourcing relationships that place key skills outside of your direct control it is vital that you understand the steps these organisations are likely to be taking and how they will impact on you.

Some will doubtless feel as though there are enough difficulties in the economy at the moment to spend time on what they may feel is just another 'health scare', but that is a very dangerous position to take.  With the economy under such pressure, further disruption could well be the final push that takes unprepared organisations over the edge.

The old adage of "a stitch in time ..." has never been more true and should the projections for the Autumn be realised you'll certainly appreciate the effort made.   

So the first task has to be to choose to act and act now or else we (and you) risk losing  the window of opportunity we have ahead of the traditional Flu Season to mitigate the potential effects to us all. 

There is a lot to consider and space is limited, but you are not alone and we can help.  If you would like to know more please contact us at www.continuityforum.org.

The Continuity Forum is holding our third Pandemic Summit on 26^th June please contact us directly for more information. 

Media criticise health organisations, but threat continues to develop 

Continuity Forum urges organisations not to be complacent

5th May 2009

Swine Flu, or A(H1N1) as the World Health Organisation would prefer it called continues to dominate the news media internationally, with nearly 1100 cases in 21 countries now reported with 27 fatalities.

Good reaction, planning and Tamiflu intervention appears to be working and the symptoms are being described as Mild. This appears to be good news and in the last few days accusations are being levelled of the whole Pandemic scenario being hyped out of all proportion.

Radio phone-in's and media commentators articles are suggesting an over reaction by WHO, governments and the media in the face of what they describe as a relatively 'minor' Health scare. Despite information from the World Health Organisation and health agencies urging against complacency, many people are starting to trivialise the threat posed despite the warnings being given.

Above is the predicted spread of an influenza Pandemic as developed by Professor Neil Ferguson and submitted to the House of Lords Science and Technology committee, which has responsibility for Pandemic Influenza.

As can be seen, the peak shows infections rising over time to over 1 million cases a day after about 7-8 weeks from the first UK infection. As with all modelling, it is an educated interpretation based on experience and analysis and Professor Ferguson's model may be incorrect or have errors that misrepresent the spread of infections (if it is, then so are many others that have been published), but look closely at the curve above.

We have had the A(H1N1) virus for just one week here in the UK; the government and HPA have done a sterling job, but one week in and the media are talking about the second phase potential. This is happening just four weeks BEFORE the research shows the rapid escalation of cases in the first phase model … we at the Continuity Forum think this is a little premature at least and potentially quite dangerous.

At the moment the instantaneous news media is giving immediate opinions on matters that need to be thoroughly understood. The epidemiology of A(H1N1) needs to be understood in much greater depth, and it is rash to dismiss this 'initial' stage of the current outbreak as over or under control just yet.

More needs to known about the source in Mexico and particularly the rate of fatalities that has not yet been seen elsewhere in the world. The death of 25 people from 590 cases suggest a Case Fatality Rate (CFR) of 4.24% which is much higher than Seasonal Flu and towards the upper levels of the worst case planning scenarios, yet in the US some 286 cases resulted in the death of one infant, a CFR of 0.35%.

Why is there such a huge difference?

Was it the source numbers underestimating the total number of cases in Mexico or was it something else?

Perhaps it is the early intervention with Anti-Virals given at the optimum time, stalling progression of the virus?

What ever the reason now is not the time to be suggesting the worst is over, and indirectly creating a sense of complacency in the minds of the general public and business.

The UK government is delivering advice to all homes urging vigilance and good hygiene protocols, trying to keep folks informed and aware of the potential risk of infection - and the simple steps required to mitigate them. This though is against a real mix of opinion in the general populace; some alert, informed and not unduly alarmed, but others dismissing it as Hype and overreaction!

Mexico will be returning to work tomorrow with shops, businesses, schools and restaurants all reopening. Hopefully the worst is past for them, but over the next few weeks we'll see what happens both in Mexico and the other countries as the Virus continues to develop.

Yes, we did say develop, as this is exactly what a virus does. It'll continue its evolution, changing and mutating, trying to find new ways to propagate itself. We are still at the the very earliest stages of this situation and our knowledge of it, and we should exercise caution in rushing to judgement.

Careful consideration of the potential impact and sensible measures addressing them should be developed to help your organisation, and importantly be rehearsed and communicated. Of course, the naysayers could turn out to be right and the threat may fizzle out, but what incredible folly would it be to do nothing when the window of opportunity exists to really bolster resilience and create the potential for far better continuity.

The Continuity Forum can help and advise your organisation please mail us here Pandemic Support

Any organisation requiring advice or support should contact us immediately, we are also holding a Continuity Forum Special Pandemic Summit on June 26th for more details follow the front page link or contact us directly. More information on pandemic research

We are changing our registration systems and if have yet to complete the new registration process please click on the link above.

For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE! Please do contact Sara McKenna or Russell Price .

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599. 

Current level of influenza pandemic alert raised from phase 4 to 5

BCM - Flu Support and Advice - Swine Flu - H1N1 - April 28th

Category Business Continuity Management BCM - Flu Support and Advice - Continuity Forum - Swine Flu - H1N1

Useful Resources for Swine Flu (H1N1)

Below is a list of resources that may prove useful to a wide range of organisations. Much of the planning and preparation undertaken for Avian Flu is completely appropriate for Swine Flu. Whilst the situation concerning Swine Flu is developing quickly organisations should thoroughly review their plans, protocols and the measures proposed for their organisation. Of particular importance are the following:

• Hygiene and Healthcare measures
• Policies on Staff availability and absence issues
• Impact on Supply Chain, Critical relationships and dependencies
• Stake-holder Communications
• IT security and Distance/Teleworking protocols
• Staff travel policies and issues

The Continuity Forum provides support and guidance for organisations of all types on Pandemic Planning. If you need help or advice please do contact us directly on +44 (0) 208 993 1599 or via email on info@continuityforum.org

OTHER PANDEMIC FLU LINKS (You can also contact us directly and we'll do our best to help)

WHO EPR Update Link - World Health Organisation

National Pandemic Plans by Country

WHO Outbreak Communications Planning guide

Pandemic Flu - National Framework Document responding to a Pandemic Cabinet Office/Dept of Health

Pandemic Flu - Advice for Business

Pandemic Flu - Guide for Hospitals and Healthcare - useful for Business and organisations to understand local considerations in planning

Pandemic Flu - Surge Capacity & prioritisation planning for Hospitals - useful for Business and organisations to understand local considerations in planning

Department of Health: Pandemic flu, frequently asked questions Pandemic flu and its impact on society - updated 19 Oct. (.pdf, 16 pages, 104KB)

Department of Health: Important information for you and your family This leaflet describes pandemic flu, the risk of it occurring in this country, what makes it different from the 'ordinary' flu we get every winter, and what the UK is doing to prepare for a possible influenza pandemic. Updated 19 Oct (.pdf, 16 pages, 1MB)

See also UK Resilience UK RESILIENCE WEBSITE.

Foreign Office: Advice for Travellers and Business

Any organisation requiring advice or support should contact us immediately.

END

For more details on our events, workshops and industry development work, as well as the general activities of the Continuity Forum please contact us directly on +44 208 993 1599 or mail us HERE! Please do contact Sara McKenna or Russell Price .

If you would like to know more about how your organisation can get involved and benefit from working with the Continuity Forum, please email us HERE! or call on + 44 (0) 208 993 1599

New plan for London's Pandemic Planning

As organisations planning falters...

The Government Office for London's Resilience Team has just released the updated plan to detailing its plans to address the threat of Pandemic. This update follows enhanced guidance from the Department of Health and the Cabinet Office.