In a new trading update MFI has now revealed the full scale of the problems estimating that an increased level of refunds has reduced customer orders by £30m since the introduction of the new supply chain systems in March. MFI has also taken a hit with a one-off cost of £16m on additional deliveries and call centre and technical costs resulting from the systems issues. An additional incremental investment of £8m per year will also now be pumped into additional supply chain resources, including staff.
In a statement, Redbus reported that they were testing the generators when a fault developed in related switchgear at their Harbour Exchange facility.
It appears as though an electrical component was dislodged during the testing which subsequently caused a short circuit and a switch over to the UPS power supply.
