HTK Horizon Intelligent Customer Contact
Whether it’s a server outage or a large scale security threat, Horizon can be relied upon to deliver resilient, secure, two-way messaging to unlimited numbers of staff, customers and suppliers. Because Horizon is web based, you can access the service anytime, anywhere worldwide with no capital outlay on purchasing expensive servers or phone lines.
Using SMS, email, phone, pager, fax and social-media channels, Horizon offers you the greatest opportunity to reach your contacts on the device that suits them best. This truly multi-channel approach will maximise your chance of success, in the minimum time possible, as cost-effectively as can be.
Horizon also lets you open up inbound communication channels so that you can collect real-time updates on staff safety, and track exactly who has (or hasn’t)received and acted on your outbound messages.
"Police Direct™ allows us to use the public as our eyes and ears to prevent crime from occurring, and also to try and detect crimes. We use the service in day to day policing, firstly as a way to identify crime trends, and secondly to send out messages to registered members of the public."Chief Inspector Adrian Dawson, Head of Operations Communications
"Horizon is helping to improve resilience in a number of ways. It's allowing us to be a lot smarter in the way we communicate both internally and with our diverse and complex communities."Glen Curry, Emergency Planning Officer, Birmingham Resilience Team