HTK Horizon Intelligent Customer Contact
HTK Horizon
Enquiries:
Call us on +44 (0) 870 600 2311
Email: info@htk.co.uk
HTK provides a web-based platform, Horizon, for mass notification, customer service and marketing automation using interactive voice, mobile messaging and social media channels.
Horizon provides an integrated platform to manage all aspects of your digital communications enabling fully controllable Mass Notification solutions that fit your organizations Business Continuity communication needs and delivers do much more.
HTK News & Press
If you would like to know more about how we can help you deliver business continuity and security, securing a more resilient future, then please do get in touch.
 |
 |
Whether it’s a server outage or a large scale security threat, Horizon can be relied upon to deliver resilient, secure, two-way messaging to unlimited numbers of staff, customers and suppliers. Because Horizon is web based, you can access the service anytime, anywhere worldwide with no capital outlay on purchasing expensive servers or phone lines.
Using SMS, email, phone, pager, fax and social-media channels, Horizon offers you the greatest opportunity to reach your contacts on the device that suits them best. This truly multi-channel approach will maximise your chance of success, in the minimum time possible, as cost-effectively as can be.
Horizon also lets you open up inbound communication channels so that you can collect real-time updates on staff safety, and track exactly who has (or hasn’t)received and acted on your outbound messages.
Horizon at work with...
Suffolk Police
Police Direct™, a high volume, hi-tech public messaging service provided by HTK to Suffolk Constabulary achieved efficiency savings of 10% and cost savings of £60k per year by sending information efficiently to members of the public through email, SMS text messaging and recorded voice telephone messaging.
"Police Direct™ allows us to use the public as our eyes and ears to prevent crime from occurring, and also to try and detect crimes. We use the service in day to day policing, firstly as a way to identify crime trends, and secondly to send out messages to registered members of the public."Chief Inspector Adrian Dawson, Head of Operations Communications
Birmingham City Council
Birmingham Resilience Team needed a tool to communicate effectively and dynamically with City Council staff and local communities. They had a system in place for messaging to contacts within Birmingham City Council, but needed something that could manage these better and that could be expanded into community based messaging.
The team had a clear vision of what was required. They wanted a tool that could more intelligently manage their database of contacts. They wanted to be able to group them in different ways, doing things dynamically and working with maps and locations to provide geographically targeted messages.
"Horizon is helping to improve resilience in a number of ways. It's allowing us to be a lot smarter in the way we communicate both internally and with our diverse and complex communities."Glen Curry, Emergency Planning Officer, Birmingham Resilience Team
Downloadable Case Studies
 |
 |
|
Birmingham Community Alert
|
Urban Vintage
|
 |
 |
| Telefonica O2 |
Suffolk Police
|
The Continuity Forum Chairman, Russell Price says "Good two way management of your communications is vital to enable an effective response and recovery. Adaptability and focus in these communiciations brings many potential benefits enabling targetted messaging to staff, customers and even communities.
Modern systems bring these capabilities into to all organizations and companies connecting and adding value to your BCM, marketing and PR communications at very affordable price."
Russell Price
Premier
Partner
